By setting up the Closed Ticket callback in BlueFolder, when a ticket is closed AccountsInSync is notified to process that ticket.
In BlueFolder, access the BlueFolder CallbacList settings by clicking Settings-->Integration-->Callback List
Review if other existing callbacks are listed and delete them unless required.
Click the 'New Callback' button.
Fill in the following details in Edit Callback settings. Name: Ticket Closed Trigger Event: Ticket Closed URL:https://system.accountsinsync.com/ws/callback.aspx Authentication: not ticked Status: Enabled Timeout: 60 seconds Maximum Attempts: 1 Request Data: