By setting up the Closed Ticket callback in BlueFolder, when a ticket is closed AccountsInSync is notified to process that ticket.
- In BlueFolder, access the BlueFolder CallbacList settings by clicking Settings-->Integration-->Callback List
- Review if other existing callbacks are listed and delete them unless required.
- Click the 'New Callback' button.
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- Fill in the following details in Edit Callback settings.
Name: Ticket Closed
Trigger Event: Ticket Closed
URL: https://system.accountsinsync.com/ws/callback.aspx
Authentication: not ticked
Status: Enabled
Timeout: 60 seconds
Maximum Attempts: 1
Request Data:
<Ticket>
<ID>{{ServiceRequest.Id}}</ID>
<AccessToken>XX-Replace-With-Your-AccountsInSync-Access-Token-XX</AccessToken>
</Ticket>
Replace the section above starting and ending with an XX with your AccountsInSync Access Token found in AccountsInSync settings on the General Tab.
Request Content Type: XML
Failure Email: Your email address
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- Press Save